Returns or Exchanges

We want you to shop with confidence at zovet.shop. If you are not completely satisfied with your purchase, you may request a return according to the policy below.

Return Conditions

Returns may be requested within 30 days after the order has been delivered.

To qualify for a return:

• Items must be unused, unworn, and in original condition
• Original packaging and tags should be included when applicable
• Proof of purchase or order confirmation is required

Please note that returns which do not meet these requirements may not be accepted.

How to Request a Return

To start a return request, please contact our customer support team with your order number and the reason for the return.

Once approved, we will provide detailed return instructions.

Refund Information

After the returned item has been received and inspected, eligible refunds will be issued to the original payment method.

Refund processing times may vary depending on your bank or payment provider.

Shipping costs are generally non-refundable unless the return is caused by a defective item or an error on our part.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

• Your order number
• Photos of the item received
• A brief description of the issue